Complaints
At Tango Energy, we see every complaint as an opportunity to improve.
We are dedicated to delivering a service culture for all of our customers, however, we recognise that occasionally you may be unhappy with aspects of our performance. We respect that sometimes people don’t want to be contacted, therefore we maintain a No Contact list. If you prefer not to be contacted for the purposes of marketing, please let us know by calling 1800 010 648 or completing the online form below.
A copy of our complaints procedure can be found here.
There are a number of ways to get in touch with us:
Phone
You can call us on 1800 010 648, Monday to Friday between 8:00am and 6:00pm (AET), excluding public holidays.
You can write to us:
Tango Energy Pty Ltd,
Retail Operations,
PO Box 320,
Geelong North VIC 3215
Online
Get in touch by completing the online form below.
Ombudsman process
If your matter has been escalated through our complaint handling process and you still don't feel that it has been satisfactorily resolved, you can choose to have the situation reviewed by the relevant Energy Ombudsman Scheme in your state. Here's how you can contact your state's Ombudsman:
- Victorian Energy and Water Ombudsman
- New South Wales Energy and Water Ombudsman
- South Australian Energy and Water Ombudsman
- Queensland Energy and Water Ombudsman
- Australian Capital Territory - ACT Civil & Administrative Tribunal (ACAT)