Payment Assistance 

Payment Extension and Payment Plans

We understand that, at times, it can be difficult to meet your energy costs. When this happens it’s important you contact Tango Energy.  If you are experiencing difficulty paying your account, Tango will assess your circumstances and may offer you assistance, including but not limited to:

  • Payment Extension: If you are experiencing short term financial difficulty, Tango may offer you an extension to pay your energy bill. 
  • Payment Plan: Tango has various payment plans to assist customers in paying their bills and can arrange a payment plan that best meets your needs.
  • Energy Efficiency Advice: Changing or reducing your energy usage is one way to reduce your costs. Our team can assess your individual circumstances to ensure that your energy costs are minimised.

Please note: VIC customers are entitled to further assistance from Tango Energy, including the options above, to help avoid getting into arrears and to help manage arrears.

Further information on payment assistance is available in Tango's Customer Hardship Policy. You can view the policy here

Please call Tango Energy on 1800 010 648 from Monday to Friday between 8:00am and 6:00pm (AET), excluding public holidays, to discuss any of the above. You can also email Tango at [email protected]

If after speaking to Tango you are still unable to pay your bill, State-funded crisis payments may be available. Our friendly team will be able to provide you with guidance on how to apply. 

Energy Ombudsman 

If you are dissatisfied with your service or have a dispute regarding your account that we cannot resolve, please contact your local Energy Ombudsman. The Ombudsman is a free and impartial dispute resolution service. 


Contact Details

Energy & Water Ombudsman Victoria

Phone (free call): 1800 500 509


Energy & Water Ombudsman New South Wales

Phone (free call): 1800 246 545


Energy & Water Ombudsman South Australia

Phone (free call): 1800 665 565


Energy & Water Ombudsman Queensland

Phone (free call): 1800 662 837