Payment extension and payment plans
We understand that, at times, it can be difficult to meet your electricity costs. When this happens it is important you contact us. If you are experiencing difficulty paying for your electricity usage, you are entitled to the following:
Payment Extension – If you are experiencing short term financial difficulty an extension of time to pay this amount can be arranged.
Payment Plan – We have payment plans to assist customers in paying their bills and can arrange the payment plan that best meets your needs.
Energy Efficiency Advice – Changing or reducing your electricity usage is one way to reduce your costs. Our team can assess your individual circumstances to ensure that your energy costs are minimised.