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Fees and Charges 2026-2027

Additional Charges

 

Reconnection

When moving into a new house, a reconnection fee may apply when your distributor needs to reconnect the energy supply. This fee is set by your energy distributor and is subject to change. 

Disconnection

A disconnection fee may apply when you move out of your home and the power needs to be disconnected by your distributor. This fee is set by your energy distributor and is subject to change. 

Special meter read

When moving into a new property, a technician may need to take a read of your meter to ensure you are only charged for any new usage. 

You can find your energy distributor on your energy bill or by visiting the Australian Energy Regulator Website. 

All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.

The charges listed below are effective as of 1 July 2026 until 30 June 2027.

All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.

 

Victoria

Electricity

Distributor Fee type Fee (GST Incl.)

 

AusNet

 Reconnection $52
Disconnection $52

 

CitiPower

 Reconnection $51.19
Disconnection $51.95

 

Jemena

 Reconnection $70.79
Disconnection $101.52

 

Powercor

 Reconnection $75.83
Disconnection $80.60

 

United

 Reconnection $71.04
Disconnection $71.04

 

Gas

Distributor Fee type Fee (GST Incl.)

 

 

AusNet Services

 Reconnection $78.66
Disconnection $78.66
Special meter read $8.58

 

 

Multinet

 Reconnection $59.40
Disconnection $70.40
Special meter read $8.13

 

 

Australian Gas 

Networks

 Reconnection $114.40
Disconnection $97.90
Special meter read – Metro $12.54
Special meter read – Non-Metro $17.38

 

Other Fees

The charges listed below are current as of 20 February 2026.

Other fees Fee type Fee (GST Incl.)
Payment dishonour fee Cheque, direct debit, general $0.00
Paper bill fee*   $3.30 (Incl. GST)

*Paper Bill Fee exemption for customers with a concession card, receiving large print bills or the premise is registered as a life support connection.
Paper bill fees do not apply if you are on a standard retail contract or the Victorian Default Offer. 

 

New South Wales

Electricity

This charge applies to the customer as a pass-through network charge received from the distributor, where applicable.
Except for applicable pass-through network charges no additional fees will be applied to hardship customers, residential customers experiencing payment difficulties and customers affected by family violence.
Distributor Fee type Fee Link to distributor

 

Ausgrid

 Connection $24.37 Click here.
Reconnection $61.88 Click here.
Disconnection $242.39 Click here.

 

Endevour

 Reconnection $132.07 Click here.
Disconnection $132.07 Click here.

 

Essential

 Reconnection $92.55 Click here.
Disconnection $101.41 Click here.

 

Other Fees

The charges listed below are current as of 20 February 2026.

Other fees Fee type Fee (GST Incl.)
Payment dishonour fee Cheque, direct debit, general $0.00

 

South Australia

Electricity

This charge applies to the customer as a pass-through network charge received from the distributor, where applicable.
Except for applicable pass-through network charges no additional fees will be applied to hardship customers, residential customers experiencing payment difficulties and customers affected by family violence.
Distributor Fee type Fee (GST Incl.) Link to distributor

 

SA Power Networks

 Reconnection $66.54 Click here.
Disconnection $66.54 Click here.
Special meter read $22.18 Click here.

 

Other Fees

The charges listed below are current as of 20 February 2026.

Other fees Fee type Fee (GST Incl.)
Payment dishonour fee Cheque, direct debit, general $0.00
Paper bill fee*   $3.30 (Incl. GST)

 

SA Power Networks – Service Order Times – Business Hours

Reconnection

All reconnections raised before 2:00 pm are considered as business hours for the same business day.
All reconnections raised after 2:00 pm are considered as business hours for the next business day.

Disconnection

All disconnections raised before 2:00 pm require two business days' notice.
All disconnections raised after 2:00 pm require three business days' notice.
No disconnections are able to be raised on Friday, weekends, or public holidays.

Please note, if access is not provided, or if a customer is not on-site, a wasted Truck Visit Fee will apply. 

Queensland 

Electricity

This charge applies to the customer as a pass-through network charge received from the distributor, where applicable.
Except for applicable pass-through network charges no additional fees will be applied to hardship customers, residential customers experiencing payment difficulties and customers affected by family violence.
Distributor Fee type Fee (GST Incl.) Link to distributor
Energex Network Connection $159.05 Click here.
Reconnection $0.00 Click here.
Disconnection $0.00 Click here.

 

Other Fees

The charges listed below are current as of 20 February 2026.

Other fees Fee type Fee (GST Incl.)
Payment dishonour fee Cheque, direct debit, general $0.00
Paper bill fee*   $3.30 (Incl. GST)

*Paper bill fees do not apply if you are on a standard retail residential contract or business standing offer.