Important Information
You are entering into an ongoing Standard Retail Contract with Pacific Blue Retail Pty Ltd t/a Tango Energy (Tango Energy) (ABN 43 155 908 839). Your Energy Plan and our Standard Retail Contract Terms form our contract with you. If you have solar, Tango Energy’s Feed-in Tariff Terms will also apply to you.
You will receive a copy of your Energy Plan, our Standard Retail Contract Terms, and if applicable, Tango Energy’s Feed-In Tariff Terms in your Welcome Pack. You can also view our terms and conditions online at: www.tangoenergy.com/terms-and-conditions. You should review these terms and conditions carefully, as they contain important information about our electricity offer and terms of supply. If you are eligible to receive a feed-in credit, please be aware that we have the right to vary the feed-in credit rate that we pay to you. We will notify you in writing prior to any variation taking effect.
By accepting our offer, you agree, understand and consent to:
- having the authority to enter into an agreement for Tango Energy to supply electricity as the retailer at your supply address;
- entering into a Standard Retail Contract, and Feed-In Tariff Agreement, if applicable, with Tango Energy;
- having read and understood the charges and benefits applicable to your selected Energy Plan;
- this offer being subject to you satisfying our Standard Retail Contract preconditions, which may include you satisfactorily passing a credit check, conducted in accordance with Tango Energy’s Privacy and Credit Reporting Policies which describe how Tango Energy handles your personal information. These policies are available on Tango Energy’s website or on request.
- agreeing to our policies, including sharing your information with our credit reporting body, Equifax, to conduct a credit check for the purposes of assessing your creditworthiness, as well as third parties, including our agents, debt collectors, debt buyers and authorities as required or authorised by law.
- acknowledging that our agreement to supply you with energy is conditional on you meeting Tango Energy’s credit requirements.
- Tango Energy varying your Standard Retail Contract at any time to reflect changes in relevant Energy Laws;
- Tango Energy varying its charges and benefits including credits from time to time in accordance with its Standard Retail Contract Terms;
- you receiving bills, notices and other documents related to your supply of electricity electronically, if you have selected this option;
- your delivery method changing automatically to post, if Tango Energy is unable to send you bill or other communication via email (for example because your email address is no longer valid);
- Tango Energy using estimates as a basis for calculating your electricity usage where we cannot obtain the actual metering data for your supply address (in all other cases, the amount payable on your bill will be based on the amount of electricity you use as determined by reading the meter at your supply address); and
- Tango Energy contacting you from time to time, including by phone, email, post, SMS or other means to promote offers and products which may interest you even after your Standard Retail Contract ends. You can opt out at any time, including as part of this sign-up process.
Please be aware that you may be contacted as part of an audit to confirm your understanding and consent to entering into this agreement with us.
When does this agreement start?
Subject to your and our rights to cancel your Standard Retail Contract under our Terms, your Standard Retail Contract starts on the date you accept this offer. Unless you are already a customer of Tango Energy, we will not start selling you electricity until we become responsible for supplying electricity to your supply address, as detailed in our Standard Retail Contract Terms.
Tango Energy may also determine your creditworthiness by doing a credit assessment. Tango Energy may also cancel your Standard Retail Contract if we determine that you are not creditworthy. If Tango Energy cancels your Standard Retail Contract, we will let you know. If your Standard Retail Contract is cancelled, your electricity will continue to be supplied by your current electricity retailer, unless Tango Energy is the current retailer for your site. In such circumstances, Tango Energy will offer to supply you based on its Standard Retail Contract on its Standing Offer rates.
If you do not have a current retailer, Tango Energy will refer you to your local distributor who will advise which retailer is required to offer you electricity supply under applicable Energy Laws.
Cancellation rights
You have the right to cancel your Standard Retail Contract without penalty within 10 Business Days from the later of:
- the date specified in your Energy Plan, or if no date is specified, the date you accept our offer; and
- the first business day after you receive a copy of your Energy Plan, Standard Retail Contract and Disclosure Statement.
Further details about your rights to cancel your Standard Retail Contract are set out in our Terms.
Questions - Contact us
Telephone: 1800 010 648 (between 8:00am and 6:00pm (AET) Monday to Friday, excluding public holidays)
Mail: Tango Energy Retail Operations, PO Box 320, Geelong North VIC 3215
Address: 13/700 Collins Street, Docklands VIC 3008
Complaints
If you have any concerns about the services or the information we have provided, please contact us on the above telephone number or lodge a complaint online at: www.tangoenergy.com/complaints. If we are unable to satisfactorily resolve your complaint, you may escalate your complaint to your local Energy Ombudsman. Your local Energy Ombudsman’s contact details are available on Tango Energy’s complaints page linked above.
