Life support registration
If you have a life support machine at your premises, it’s important that you let us know as soon as possible. This important information is used to register you as a life support customer with us and your energy distributor. Both Tango Energy and your distributor can provide you with practical advice when dealing with power failures and interruptions to your energy supply.
Call us on 1800 010 648 to register your life support equipment. Once we’ve registered you for life support, we’ll then send you an application form and further information.
Life support concession and rebate
In Victoria and New South Wales, life support customers may also be eligible for a life support concession for electricity supply. We encourage you to complete the application form to ensure that we can apply the correct concession to your account.
You may need to speak with your medical practitioner to ensure that your life support equipment meets the criteria under the life support framework. You can download a copy of our Life Support Energy Supply Brochure which contains general information regarding Life Support for our electricity customers:
Victoria - Electricity: Click Here
Victoria - Gas: Click Here
New South Wales: Click Here
Life Support Concession
The Life Support Concession assists customers who require the use of specific life support machines in their home.
The electricity discount is the cost of 1,880 kilowatt hours (470 kilowatt hours per quarter) of electricity each year, calculated using the general domestic tariff of your retailer.
Approved machines are those that use at least 1,880 kilowatt hours of electricity annually. Machines already approved are:
- Intermittent peritoneal dialysis machines (electricity)
- Oxygen concentrators (electricity)
- Haemodialysis machines (electricity and water).
Applications for other machines must be approved by the Department of Health and Human Services (DHHS). Most continuous positive airways pressure (CPAP) machines do not meet the 1,880 kilowatt hour threshold.
For Medical Confirmation and VIC Life Support Application Form click here.
For further information on the VIC Life Support Concession please refer to the DHHS website.
New South Wales
Life Support Rebate
Available to assist households to pay energy bills where they require or have someone living with them that require to use approved energy-intensive life support equipment in the home. The amount of the rebate will depend on your circumstances (ie, the machine you use and the rate you use it at). For more information:
Retail customers click here
On supply customers click here
For Medical Confirmation and NSW Life Support Rebate Forms click here.
You can also download a copy of the NSW Life Support Rebate Form from the Energy NSW website, along with further information here.