Like all energy retailers, we need to adjust our prices (‘rates’) at times. This may affect what you pay for your energy. Rates are changed in accordance with our contract terms and conditions, which are included in your Welcome Pack. We'll notify you in advance before your prices change.

Tango Energy will notify you in advance, via your preferred communication method, before any changes to your prices. This notification will outline the changes to your rates and when they will take effect. You can also view your new prices on your My Tango account or check the first bill issued after the date the price changes take effect.  

Keep in mind that how much you pay also depends on how much you use, the time of day you use electricity or gas, your network tariff, as well as the specific prices set out in your energy plan. 

Tango will notify you in writing of the date when any price changes will come into effect. Please refer to the notice once you receive it for more information about your price change.  

Tango’s current generally available plans are available to both new and existing customers. Some have differences in rates, eligibility criteria, terms, conditions, or fees and charges. Contact us to discuss the best available offer for you. 

A Default Offer, sometimes also called a ‘Standing Offer’, is the type of electricity plan which is given to customers by default if they don’t select a market offer. Different Default offers apply depending on where you live:  

• Default Market Offer (DMO) - NSW, QLD, SA: The Default Market Offer (DMO) is a government initiative that also acts as a ‘cap’ on the prices which electricity retailers can charge. The DMO is also reference price for comparing energy deals in the market, so you can easily compare energy deals.  
• Victorian Default Offer (VDO) – VIC: The VDO is a rate that is reviewed and set by the Essential Services Commission, the Victorian energy regulator, each year. The VDO is also a reference price for comparing energy deals in the market, so you can easily compare energy deals.  

The Default Offer will not necessarily be the lowest price available. Default offer prices also don’t take into consideration your exact situation so you may pay more, or less, depending on your specific circumstances and usage.

There are several reasons why your bill could be higher than you were expecting. Learn more at Energy bill higher than expected. If your rates have changed and you didn’t receive notice beforehand, check your My Tango account or contact us to confirm that your account’s preferred contact information is up-to-date and correct. If you have further questions, please contact us so our friendly support team can assist you. 

Standing offer electricity prices are changing because the Essential Services Commission (ESC) has released its final decision on the Victorian Default Offer (VDO) prices for 2026–27. 

For Victorian customers on a standing electricity offer, prices will change from 1 July 2026. On average, VDO bills will be lower than in 2025–26. 

The Victorian Default Offer (VDO) is a regulated electricity price set by the Essential Services Commission in Victoria. 

It applies to standing (default) electricity offers and Victorian residential and small business customers.  

It also acts as a benchmark for comparing some market offers. 

No. The VDO only applies in Victoria. 

Other states and territories use different regulated pricing mechanisms, such as the Default Market Offer (DMO) that applies in NSW, SA and SE-QLD. 

The ESC reviews the VDO each year. For 2026–27, prices are lower mainly due to: 

• lower environmental costs 
• lower network costs 
• lower wholesale electricity costs 

• Standing offer (VDO): 
  Prices are regulated and set by the ESC. 
• Market offer: 
  Prices and conditions are set by the retailer. These may include different rates, discounts or benefits and can be higher or lower than the VDO.

Tariffs determine how your usage is priced (not how electricity is physically supplied). Common structures include: 

Flat rate tariffs 

• Daily supply charge (fixed daily cost) 
• Fixed usage charge (based on electricity consumed) 

Time-of-use (multi-part) tariff 

• Daily supply charge (fixed daily cost) 
• Usage rates vary depending on when electricity is used during the day 

For all Victorian residential standing offer customers, time-of-use tariffs are changing from two periods to three periods. 

The three periods will be: 

• Saver (midday): 11 am to 4 pm  
• Peak: 4 pm to 9 pm  
• Off-peak: 9 pm to 11 am  

This means the rate you pay depends on when you use electricity. 

If this applies to your plan, you’ll be contacted before the change takes effect. 

The Saver period (11 am to 4 pm) is when there is typically more solar generation in the grid. 

Electricity used during this time may be charged at a different (often lower) rate compared to peak periods. 

Shifting usage to this time—where practical—may help manage energy costs, depending on your plan. 

In most cases, no. 

If your prices or tariff structure are changing, you’ll be contacted before the change takes effect. 

You can review your plan at any time to check if it still suits your needs. 

A regulated tariff is one where pricing is constrained by a regulatory framework rather than determined solely by the retailer. 

The Default Market Offer (DMO) sets a price cap (including for supply and usage charges) that retailers can charge for standing offers for small customers in New South Wales, South Australia and South-East Queensland based on a benchmark usage set each year by the Australian Energy Regulator (AER). 

While retailers can set their prices, they must not exceed the DMO cap, meaning the regulator plays a role in limiting prices rather than directly setting them. 

These tariffs still include components such as: 

• Supply charges 
• Usage charges 

The key feature is that pricing is regulated through a cap set by the regulator, providing a safety net for customers on standing offers. 

A non‑regulated tariff is one where pricing is subject to an annual price cap, but the AER does not set caps for the supply and usage components of the relevant tariff. A non-regulated tariff acts as a ‘catch all’ for all tariffs that do not fall under the list of regulated tariffs, such as: 

• Demand tariffs 
• Controlled load tariffs for small business. 

Please note that actual charges can vary significantly based on usage. Plans with a demand change may be significantly higher than the price used to compare to the comparison price set by the AER for non-regulated tariffs, depending on the customer's actual usage. Also, as the annual comparison price for small business does not include controlled load usage, the actual price paid for small business plans may be significantly higher, depending on a customer's controlled load usage.

“Comparison price set by the AER” is replacing “reference price” terminology in relevant pricing communications. 

It refers to the same concept: 
a benchmark price set by the Australian Energy Regulator (AER) to help you compare electricity plans. 

Solar Sharer (NSW, SA and SE-QLD) is an optional standing offer that will come available from 1 July 2026 designed to encourage electricity use during midday periods when solar generation is high. 

This offer is only available to residential customers with a smart meter installed, as it relies on interval metering to measure usage during specific times of the day. 

Key points: 

• Provides access to a free three-hour daily usage period (subject to reasonable usage caps) 
• Only available to eligible residential customers with a smart meter 
• Not automatically applied — customers must opt in 

If you are considering taking up Solar Sharer please be mindful that: 

• the offer is best suited to residential customers who are able to shift their electricity usage to the free usage period; 
• not shifting electricity usage to the free usage period could result in higher electricity costs; and 
• you may incur a variable charge for any electricity supplied during the free usage period that exceeds the reasonable use cap. 

Further details will be available from 1 July. 

Yes, you can change your electricity or gas plan to a different offer from us or another retailer at any time. Tango Energy plans don’t have any lock in contracts or exit fees, so we won’t charge you for changing your plan.  

You will need to review, understand and accept any differences in the new offer’s eligibility criteria, terms, conditions applicable fees, and rates. It’s also important to understand that changing energy retailers won’t cancel any outstanding debt or payments due on your current account.

If you’re currently with a different retailer, you may like to check if any lock in clauses or exit fees apply to your current plan. Find out more at Switching to Tango Energy from another retailer.

• Comparing available plans in NSW, QLD, SA: Energy Made Easy is a free government website that can help you compare generally available energy offers from retailers across the market in your location to find the right offer for your circumstances. You can compare offers by visiting energymadeeasy.gov.au.  
• Comparing available plans in Victoria: Victorian Energy Compare is an independent Victorian Government energy price comparison site to help you to compare electricity, gas and solar offers from all energy retailers in Victoria. You can compare offers by visiting compare.energy.vic.gov.au. 

Changing your plan or moving to a different retailer shouldn’t interrupt your power supply. Your electricity or gas supply continues as usual while you change to your new plan or provider.

After signing up to a new contract you have a 'cooling off' period of 10 business days to cancel it. After this, you can still change your mind, you’ll just need to follow the normal process of changing your plan.  

You will most likely have to set up a new contract for your new address, but you won’t necessarily need to switch to a different offer. Get in touch and our friendly support team can check that your current plan’s offer is available at your new address for you. Moving house may involve connection fees. Find out more at Moving home or business location. 

We understand that, at times, it can be difficult to meet your energy costs. If you’re having trouble paying your bills for any reason, we strongly encourage you to contact us so our friendly support team can offer the right support for you. Visit Payment extension and payment plans for more information on financial hardship assistance options that are available to you, or contact us to discuss your circumstances. 

You can access your historical billing and energy usage data by logging into the My Tango Account portal or by contacting us and requesting a copy of this information. 

A full breakdown on what each section of your bill means is available on our website at tangoenergy.com/understanding-your-bill.