Concessions and rebates
At Tango Energy, it’s important to us that both eligible concession cardholders and life support customers have access to current information.
If you have a relevant concession card, are in receipt specified Centrelink benefits (for example, Family Tax Benefit) or live in a low-income household, you may be eligible for a concession on your account with Tango Energy.
Valid concession cards may include:
- Pensioner Concession Cards issued by Centrelink or the Department of Veterans Affairs
- Health Care Cards issued by Centrelink
- Department of Veterans Affairs Gold Repatriation Health Cards
If you believe you may be eligible for a concession on your account or would like further information, please call Tango Energy on 1800 010 648 from Monday to Friday between 8:30am and 5:30pm (AET), excluding public holidays. Alternatively, you can:
Tango Energy Pty Ltd,
PO Box 320
Geelong North VIC 3215
For more detailed information on the types of concessions available, your eligibility and applying for concessions, please contact us or visit the related State government websites that contain more information on these concessions.
The Victorian Government offers a variety of concessions and benefits to assist low-income Victorians with energy bills.
Further information on concessions in Victoria is available from the Department of Health and Human Services (DHHS) website here.
Annual Electricity Concession
The Annual Electricity Concession reduces your bill by approximately 17.5% for both electricity usage and supply charges. It is applied to your bills throughout the year and is calculated after retailer discounts and solar credits have been deducted. This concession is capped, once the cap has been reached Tango Energy will send you an application form for the Excess Electricity Concession.
Controlled Load Concession
The Controlled Load Electricity Concession reduces your bill by approximately 13% for controlled load electricity usage charges. This concession is applied to your bills throughout the year.
Controlled load charges apply to separately metered electric hot water or slab heating, which is measured via a dual element electricity or dual element smart meter. This concession is only available to eligible customers with a dual element meter.
Electricity Transfer Fee Waiver
Eligible concession cardholders can have their electricity service-connected for free when moving into a new house. The concession will be automatically applied.
Excess Electricity Concession
If your mains electricity usage and service costs are above the Victorian Government's annual cap for the Annual Electricity Concession, for the year, you may be eligible for the Excess Electricity Concession. Please note this amount is reviewed each year.
This concession provides a reduction of 17.5% of electricity usage and service costs. The concession is calculated after retailer discounts and solar credits have been deducted.
Life Support Concession
The Life Support Concession assists customers who require the use of specific life support machines in their home.
For more information on the VIC Life Support Concession click here.
Medical Cooling Concession
The Medical Cooling Concession reduces your electricity bills during the summer period by approximately 17.5%. This concession is paid to eligible cardholders in addition to the Annual Electricity Concession. The summer period dates are 1 November to 30 April (inclusive) each year.
Examples of qualifying medical conditions include:
- Multiple sclerosis
- Parkinson’s disease
- Post-polio syndrome/poliomyelitis
- Motor neuron disease
Download the application form here.
Service to Property Charge Concession
If your electricity usage is low, you may be eligible for the Service to Property Charge Concession. In instances where the service to property charge is higher than charges for the electricity consumed at the property, the concession amount will be the difference between the two.
Utility Relief Grant Scheme (URGS)
The Utility Relief Grant Scheme provides grants to eligible concession cardholders and low-income households. The grant can be used to pay an electricity or gas bill that is overdue due to a temporary financial crisis. The grant is for a maximum of $650 on each utility type in a two-year period (or $1,300) for households with a single source of energy (for example, electricity).
What is the criteria for the grant?
You must show that you have no way of paying the account without assistance, and you must meet one of the five following criteria:
- You have had a substantial increase in utility use;
- You have had a recent decrease in income (including loss of employment);
- You have had high unexpected costs for essential items;
- The cost of shelter is more than 30% of your household income; or
- The cost of utility use is more than 10% of your household income.
The amount of the grant is based on the amount you owe at the time of the application. It is capped at six months’ worth of usage and up to a maximum of $650.
New South Wales Rebates
The New South Wales government offers a variety of concessions and benefits to assist low-income households with energy bills.
For more information on NSW Rebates in your preferred language, please change at the government website by clicking here.
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Low Income Household Rebate
Available to low-income households to cover the cost of energy bills, it is paid on a pro-rata daily basis.
Please call Tango Energy on 1800 010 648 from Monday to Friday between 8:30am and 5:30pm (AET), excluding public holidays, to apply.
Family Energy Rebate
Available to households with dependent children and received the Family Tax Benefit payment from the Commonwealth Department of Human Services to cover the cost of energy bills, it is paid once per financial year.
Life Support Rebate
The Life Support Rebate assists customers who require the use of specific life support machines in their home. The amount of the rebate will depend on your circumstances (ie, the machine you use and the rate you use it at).
For more information on the NSW Life Support Rebate click here.
Medical Energy Rebate
Available to individuals with an eligible concession card issued by the Commonwealth Department of Human Services or Department of Veterans' Affairs, to assist in paying energy bills if either they or someone living with them have an inability to self-regulate body temperature when exposed to extremes of environmental temperatures (hot or cold).
For the Medical Energy Rebate Form click here.
Seniors Energy Rebate
Available to independent retirees with a valid Commonwealth Seniors Health Card. To apply for this rebate, you must go through the NSW Government. For more information or to apply click here.
Energy Accounts Payment Assistance Scheme (EAPA)
To assist individuals or households who may be experiencing a short term financial crisis or emergency to pay their energy bills. If you are experiencing financial difficulties, please call Tango Energy on 1800 010 648 from Monday to Friday between 8:30am and 5:30pm (AET), excluding public holidays, to discuss your options and set up.
For more information on EAPA and providers click here.
South Australian Concessions
The South Australian government offers a variety of concessions and benefits to assist low-income households with energy bills.
Further information on concessions in South Australia is available from the SA Gov website here.
Energy Bill Concessions
To help with the cost of energy bills, a state government concession is available to eligible South Australians on low or fixed incomes. The energy concession covers both electricity and gas payments (including LPG bottled gas).
Emergency Electricity Payment Scheme (EEPS)
If you are experiencing difficulty with paying your energy bills, and you are eligible for a concession, you may be eligible for a relief payment through the Department of Human Services' Emergency Electricity Payment Scheme.
To apply, you will need to visit a financial counsellor who will make an assessment of your circumstances before an application can be made. If you need assistance locating a financial counsellor near you, you can visit the MoneySmart website for more information.
For information on this scheme visit the South Australian Government website here.
Medical Heating and Cooling Concession
This energy concession assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition. It is available to eligible applicants in addition to the current energy concession.
If you are eligible, or to check your eligibility for concessions, please contact the DHS for further information or to advise that you have changed retailers.
Please call Tango Energy on 1800 010 648 Monday to Friday between 8:30am and 5:30pm (AET), excluding public holidays, to discuss any of the above. You can also email us firstname.lastname@example.org.