Fees and Charges

Additional Charges

 

Reconnection

When moving into a new house, a reconnection fee may apply when your distributor needs to reconnect the energy supply. This fee is set by your energy distributor and is subject to change. 

Disconnection

A disconnection fee may apply when you move out of your home and the power needs to be disconnected by your distributor. This fee is set by your energy distributor and is subject to change. 

Special meter read

When moving into a new property, a technician may need to take a read of your meter to ensure you are only charged for any new usage. 

You can find your energy distributor on your energy bill or by visiting the Australian Energy Regulator Website

All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.

The charges listed below are effective as of 1 July 2023.

All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.

Victoria

Electricity

Distributor Fee type Fee (GST Incl.)

 

AusNet

Reconnection $43.27
Disconnection $43.27  

 

CitiPower

Reconnection $44.85
Disconnection $45.52

 

Jemena

Reconnection $61.55
Disconnection $88.25

 

Powercor

Reconnection $66.44
Disconnection $70.61

 

United

Reconnection $62.24
Disconnection $62.24

 

Gas

Distributor Fee type Fee (GST Incl.)
AusNet Services Reconnection $70.40
Disconnection $70.40
Special meter read $7.68
Multinet Reconnection $54.09
Disconnection $64.16
Special meter read $8.22
Australian Gas Networks Reconnection $103.40
Disconnection $89.10
Special meter read – Metro $11.33
Special meter read – Non-Metro $15.62

 

Other Fees

The charges listed below are current as of 1 June 2023.

Other fees Fee type Fee (GST Incl.)
Payment dishonour fee Cheque, direct debit, general $7.50 (GST not applicable)
Paper bill fee*   $3.30 (Incl. GST)
Card payment fee (% of payment made)~ MasterCard 0.60%
VISA 0.60%
AMEX 0.75%

*Paper Bill Fee exemption for customers with a concession card, receiving large print bills or the premise is registered as a life support connection.
Paper bill fees and card payment fees do not apply if you are on a standard retail contract or the Victorian Default Offer. 
Payment processing fees do not apply to business standing offers.
~Credit or debit card fee not applicable to direct credit or debit payments.

 

New South Wales

Electricity

Distributor Fee type Fee (GST Incl.)

 

Ausgrid

Connection $14.60
Reconnection $52.35
Disconnection $14.60

 

Endevour

Reconnection $84.43
Disconnection $84.43

 

Essential

Reconnection $63.61
Disconnection $71.78

 

Other Fees

The charges listed below are current as of 1 June 2023.

Other fees Fee type Fee (GST Incl.)
Payment dishonour fee Cheque, direct debit, general $7.50 (GST not applicable)
Card payment fee (% of payment made)~ MasterCard 0.60%
VISA 0.60%
AMEX^ 0.75%

^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.
Payment processing fees do not apply to business standing offers.

 

South Australia

Electricity

Distributor Fee type Fee (GST Incl.)

 

SA Power Networks

Reconnection $58.07
Disconnection $58.07
Special meter read $19.35

 

Other Fees

The charges listed below are current as of 1 June 2023.

Other fees Fee type Fee (GST Incl.)
Payment dishonour fee Cheque, direct debit, general $7.50 (GST not applicable)
Paper bill fee*   $3.30 (Incl. GST)
Card payment fee (% of payment made)~ MasterCard 0.60%
VISA 0.60%
AMEX 0.75%

^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.
Payment processing fees do not apply to business standing offers.

SA Power Networks – Service Order Times – Business Hours

Reconnection

All reconnections raised before 2:00 pm are considered as business hours for the same business day.
All reconnections raised after 2:00 pm are considered as business hours for the next business day.

Disconnection

All disconnections raised before 2:00 pm require two business days' notice.
All disconnections raised after 2:00 pm require three business days' notice.
No disconnections are able to be raised on Friday, weekends, or public holidays.

Please note, if access is not provided, or if a customer is not on-site, a wasted Truck Visit Fee will apply. 

Queensland 

Electricity

Distributor Fee type Fee (GST Incl.)
Energex Network Reconnection $0.00
Disconnection $0.00

 

Other Fees

The charges listed below are current as of 1 June 2023.

Other fees Fee type Fee (GST Incl.)
Payment dishonour fee Cheque, direct debit, general $7.50 (GST not applicable)
Paper bill fee*   $3.30 (Incl. GST)
Card payment fee (% of payment made)~ MasterCard 0.60%
VISA 0.60%
AMEX 0.75%

~Credit or debit card fee not applicable to direct credit or debit payments and Over the Counter/Aus Post payments. Card payment fees do not apply if you are on a standard retail contract.

*Paper bill fees and card payment fees do not apply if you are on a standard retail residential contract or business standing offer. 
Payment processing fees do not apply for business standing offers.