Additional charges

Additional Charges

Victoria

The charges listed below are current as at 1 January 2020.

All Distributor charges listed are for services conducted during business hours and are inclusive of GST,
for services that we may have to arrange on your behalf through your Distributor. Fees subject to change.

Distributor Fees	GST (Incl.)

Citipower:
Re-energisation	$41.79
De-energisation	$42.42
Powercor:
Re-energisation	$61.66
De-energisation	$65.55
United:
Re-energisation	$54.52
De-energisation	$54.52
Jemena:
Re-energisation	$42.39
De-energisation	$65.41
Ausnet Services:
Re-energisation	$22.04
De-energisation	$22.04

Other Fees

Payment Dishonour Fee Cheque, Direct Debit, General	$7.50 (GST not applicable)
Paper Bill Fee*	$2.00 (Incl.GST)
Credit Card^ (% of payment made)~	0.85%
Debit Card (% of payment made)~	0.30%

*Paper Bill Fee exemption for customers with a concession card, receiving large print bills or the premise is registered as a life support connection.
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments.

New South Wales

The charges listed below are current as at 2 March 2020.

Distributor Fees	GST (Incl.)

Endeavour Energy
Re-energisation	$70.51
De-energisation	$70.51
AusGrid
Re-energisation	$43.88
De-energisation	$43.88

Other Fees

Payment Dishonour Fee Cheque, Direct Debit, General	$7.50 (GST not applicable)
Credit Card^ (% of payment made)~	0.85%
Debit Card (% of payment made)~	0.30%

^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fee not applicable to Over the Counter/Aus Post payments.

South Australia

The fees listed below are pass-through charges for services that we may have to arrange on your behalf through your Distributor.

All charges listed below are for services conducted during business hours and are inclusive of GST unless otherwise indicated and are current as at 1 July 2019.

Distributor Fees	GST (Incl.)

SA Power Network
Re-energisation	$50.05
De-energisation	$50.05
Special read	$16.50
Check read	$16.50

SA Power Networks – Service Order Times – Business Hours

Re-energisation:

If raised before 2.00pm are considered as business hours for the same business day.

If raised after 2:00pm are considered as business hours for the next business day.

De-energisation:

All de-energisations raised prior to 2:00pm require two business days notice.

All de-energisations raised after 2:00pm require three business days notice.

No de-energisations are able to be raised on Friday, weekends or public holidays.

Please note, If access is not provided, or if a customer is not on-site, a wasted Truck Visit Fee will apply

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