Additional Charges
Tango Energy don't believe in hidden fees – find out which additional charges may apply to you in the tables below (no confusing energy words guaranteed).
Reconnection: When moving into a new house, a reconnection fee may apply when your distributor needs to reconnect the energy supply. This fee is set by your energy distributor and is subject to change.
Disconnection: A disconnection fee may apply when you move out of your home and the power needs to be disconnected by your distributor. This fee is set by your energy distributor and is subject to change.
Special meter read: When moving into a new property, a technician may need to take a read of your meter to ensure you are only charged for any new usage.
You can find your energy distributor on your energy bill or by visiting the Australian Energy Regulator Website.
Victoria
The charges listed below are current as at 1 January 2021. All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
Electricity
|
Electricity distributor fees GST (Incl.) |
|
|
Citipower: |
|
|
Reconnection |
$41.69 |
|
Disconnection |
$42.32 |
|
Powercor: |
|
|
Reconnection |
$61.52 |
|
Disconnection |
$65.40 |
|
United: |
|
|
Reconnection |
$54.40 |
|
Disconnection |
$54.40 |
|
Jemena: |
|
|
Reconnection |
$42.30 |
|
Disconnection |
$65.25 |
|
AusNet Services: |
|
|
Reconnection |
$21.99 |
|
Disconnection |
$21.99 |
Gas
|
Gas distributor fees GST (Incl.) |
|
|
AusNet Services: |
|
|
Reconnection |
$66.40 |
|
Disconnection |
$66.40 |
|
Special meter read |
$10.30 |
|
Multinet: |
|
|
Reconnection |
$48.91 |
|
Disconnection |
$58.01 |
|
Special meter read |
$7.44 |
|
Australian Gas Networks: |
|
|
Reconnection |
$93.50 |
|
Disconnection |
$80.30 |
|
Special meter read – Metro |
$10.23 |
|
Special meter read – Non-Metro |
$14.08 |
Electricity and gas
|
Other fees |
|
|
Payment dishonour fee |
|
|
Cheque, direct debit, general |
$7.50 (GST not applicable) |
|
Paper bill fee* |
|
|
$2.00 (Incl. GST) |
|
|
Card payment fee (% of payment made)~ |
|
|
Credit card^ |
0.78% |
|
Debit card |
0.32% |
*Paper Bill Fee exemption for customers with a concession card, receiving large print bills or the premise is registered as a life support connection.
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments.
New South Wales
The charges listed below are current as at 1 July 2020.
All distributor charges listed are for services conducted during business hours and are inclusive of GST,
for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
|
Electricity distributor fees GST (Incl.) |
|
|
Endeavor Energy: |
|
|
Reconnection |
$72.49 |
|
Disconnection |
$72.49 |
|
Ausgrid: |
|
|
Reconnection |
$45.00 |
|
Disconnection |
$176.28 |
|
Essential Energy: |
|
|
Reconnection |
$54.65 |
|
Disconnection |
$61.67 |
|
Other fees |
|
|
Payment dishonour fee |
|
|
Cheque, Direct Debit, General |
$7.50 (GST not applicable) |
|
Card payment fee (% of payment made)~ |
|
|
Credit card^ |
0.78% |
|
Debit card |
0.32% |
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fee not applicable to Over the Counter/Aus Post payments.
South Australia
The fees listed below are pass-through charges for services that we may have to arrange on your behalf through your distributor.
All charges listed below are for services conducted during business hours and are inclusive of GST unless otherwise indicated and are current as at 1 July 2020.
|
Electricity distributor fees GST (Incl.) |
|
|
SA Power Network: |
|
|
Reconnection |
$50.25 |
|
Disconnection |
$50.25 |
|
Special meter read |
$16.75 |
SA Power Networks – Service Order Times – Business Hours
Reconnection:
If raised before 2.00pm are considered as business hours for the same business day.
If raised after 2:00pm are considered as business hours for the next business day.
Disconnection:
All disconnections raised prior to 2:00pm require two business days notice.
All disconnections raised after 2:00pm require three business days notice.
No disconnections are able to be raised on Friday, weekends or public holidays.
Please note, if access is not provided, or if a customer is not on-site, a wasted Truck Visit Fee will apply.