Additional Charges
You can find your energy distributor on your energy bill or by visiting the Australian Energy Regulator Website.
All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
The charges listed below are effective as of 1 July 2026 until 30 June 2027.
All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
Victoria
Electricity
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
|
AusNet |
Reconnection | $52 |
| Disconnection | $52 | |
|
CitiPower |
Reconnection | $51.19 |
| Disconnection | $51.95 | |
|
Jemena |
Reconnection | $70.79 |
| Disconnection | $101.52 | |
|
Powercor |
Reconnection | $75.83 |
| Disconnection | $80.60 | |
|
United |
Reconnection | $71.04 |
| Disconnection | $71.04 |
Gas
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
|
AusNet Services |
Reconnection | $78.66 |
| Disconnection | $78.66 | |
| Special meter read | $8.58 | |
|
Multinet |
Reconnection | $59.40 |
| Disconnection | $70.40 | |
| Special meter read | $8.13 | |
|
Australian Gas Networks |
Reconnection | $114.40 |
| Disconnection | $97.90 | |
| Special meter read – Metro | $12.54 | |
| Special meter read – Non-Metro | $17.38 |
Other Fees
The charges listed below are current as of 20 February 2026.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $0.00 |
| Paper bill fee* | $3.30 (Incl. GST) | |
|
Card payment fee (% of payment made)~ |
MasterCard | 0.60% |
| VISA | 0.60% | |
| AMEX | 0.75% |
*Paper Bill Fee exemption for customers with a concession card, receiving large print bills or the premise is registered as a life support connection.
Paper bill fees and card payment fees do not apply if you are on a standard retail contract or the Victorian Default Offer.
Payment processing fees do not apply to business standing offers.
~Credit or debit card fee not applicable to direct credit or debit payments.
New South Wales
Electricity
This charge applies to the customer as a pass-through network charge received from the distributor, where applicable.
Except for applicable pass-through network charges no additional fees will be applied to hardship customers, residential customers experiencing payment difficulties and customers affected by family violence.
| Distributor | Fee type | Fee | Link to distributor |
|---|---|---|---|
|
Ausgrid |
Connection | $24.37 | Click here. |
| Reconnection | $61.88 | Click here. | |
| Disconnection | $170.17 | Click here. | |
|
Endevour |
Reconnection | $132.07 | Click here. |
| Disconnection | $132.07 | Click here. | |
|
Essential |
Reconnection | $92.55 | Click here. |
| Disconnection | $101.41 | Click here. |
Other Fees
The charges listed below are current as of 20 February 2026.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $0.00 |
| Card payment fee (% of payment made)~ | MasterCard | 0.60% |
| VISA | 0.60% | |
| AMEX^ | 0.75% |
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.
Payment processing fees do not apply to business standing offers.
South Australia
Electricity
This charge applies to the customer as a pass-through network charge received from the distributor, where applicable.
Except for applicable pass-through network charges no additional fees will be applied to hardship customers, residential customers experiencing payment difficulties and customers affected by family violence.
| Distributor | Fee type | Fee (GST Incl.) | Link to distributor |
|---|---|---|---|
|
SA Power Networks |
Reconnection | $66.54 | Click here. |
| Disconnection | $66.54 | Click here. | |
| Special meter read | $22.18 | Click here. |
Other Fees
The charges listed below are current as of 20 February 2026.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $0.00 |
| Paper bill fee* | $3.30 (Incl. GST) | |
|
Card payment fee (% of payment made)~ |
MasterCard | 0.60% |
| VISA | 0.60% | |
| AMEX | 0.75% |
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.
Payment processing fees do not apply to business standing offers.
SA Power Networks – Service Order Times – Business Hours
Queensland
Electricity
This charge applies to the customer as a pass-through network charge received from the distributor, where applicable.
Except for applicable pass-through network charges no additional fees will be applied to hardship customers, residential customers experiencing payment difficulties and customers affected by family violence.
| Distributor | Fee type | Fee (GST Incl.) | Link to distributor |
|---|---|---|---|
| Energex Network | Connection | $159.05 | Click here. |
| Reconnection | $0.00 | Click here. | |
| Disconnection | $0.00 | Click here. |
Other Fees
The charges listed below are current as of 20 February 2026.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $0.00 |
| Paper bill fee* | $3.30 (Incl. GST) | |
|
Card payment fee (% of payment made)~ |
MasterCard | 0.60% |
| VISA | 0.60% | |
| AMEX | 0.75% |
~Credit or debit card fee not applicable to direct credit or debit payments and Over the Counter/Aus Post payments. Card payment fees do not apply if you are on a standard retail contract.
*Paper bill fees and card payment fees do not apply if you are on a standard retail residential contract or business standing offer.
Payment processing fees do not apply for business standing offers.