Home Open menu

QLD and NSW Floods

QLD & NSW severe floods - update

Last updated: March 2022

We're here to help.

Our thoughts are with those affected by the floods in Queensland and New South Wales, and we hope that you and your loved ones are safe and well.

Please take care and follow the advice of emergency services and the SES. If lives or property are at risk, please call 000.

For more information, visit your state emergency service here:


Power outages

We’re aware of widespread power outages across QLD and NSW due to the flooding. For electrical emergencies, faults or outages, contact your local distributor who can provide information about the resumption of your service. 

24-hour emergency contact numbers for QLD and NSW electricity distributors are listed below. Alternatively, you can find your distributor emergency number at the top of each Tango Energy electricity bill.


Select your electricity distributor


24-hour number


13 62 62

Ergon Energy

13 22 96


New South Wales

Select your electricity distributor


24-hour number


13 13 88

Endeavour Energy

13 10 03

Essential Energy

13 20 80

For more information on power outages please visit our Emergencies and power outages page.


Electricity works

The widespread flooding has had a large impact on electricity supply.  As a result, energy distributors are focusing on emergency electrcity works and meter reading and other non-essential works may be delayed. Distributors will need to assess whether it’s safe for their technicians to access your area.


Support and relief 

If you need any support such as additional time to pay your bill please do not hesitate to contact us, we're here to help.

You can also find out whether you may qualify for disaster relief by visiting your state's government website:


Our customer service team is right here in Australia and is available on 1800 010 648 between 8:00 am and 6:00 pm (AET) Monday - Friday (excluding public holidays).


This page will be updated as new information comes to hand.