QLD & NSW severe floods - update
Last updated: March 2022
We're here to help.
Our thoughts are with those affected by the floods in Queensland and New South Wales, and we hope that you and your loved ones are safe and well.
Please take care and follow the advice of emergency services and the SES. If lives or property are at risk, please call 000.
For more information, visit your state emergency service here:
Power outages
We’re aware of widespread power outages across QLD and NSW due to the flooding. For electrical emergencies, faults or outages, contact your local distributor who can provide information about the resumption of your service.
24-hour emergency contact numbers for QLD and NSW electricity distributors are listed below. Alternatively, you can find your distributor emergency number at the top of each Tango Energy electricity bill.
Queensland
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Select your electricity distributor |
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Distributor |
24-hour number |
New South Wales
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Select your electricity distributor |
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Distributor |
24-hour number |
For more information on power outages please visit our Emergencies and power outages page.
Electricity works
The widespread flooding has had a large impact on electricity supply. As a result, energy distributors are focusing on emergency electrcity works and meter reading and other non-essential works may be delayed. Distributors will need to assess whether it’s safe for their technicians to access your area.
Support and relief
If you need any support such as additional time to pay your bill please do not hesitate to contact us, we're here to help.
You can also find out whether you may qualify for disaster relief by visiting your state's government website:
Our customer service team is right here in Australia and is available on 1800 010 648 between 8:00 am and 6:00 pm (AET) Monday - Friday (excluding public holidays).
This page will be updated as new information comes to hand.