Faults and power outages
The infrastructure, such as poles and wires, that deliver electricity to your home or business is owned and managed by your local distributor. They work hard to ensure that power outages are kept to a minimum but sometimes factors such as bad weather and scheduled maintenance may disrupt your electricity supply. In the event of an electrical emergency, fault or outage, you can call the 24 hour assistance line operated by the electricity distributor in your area. This number is printed for you at the top of each Tango Energy bill.
If you don’t have a copy of your bill, the 24 hour emergency contact numbers for all electricity distributors in Victoria, New South Wales, South Australia, Queensland and ACT are listed below.
Victoria
There are five electricity distributors in Victoria and they are each responsible for a geographic region of the state. If you are not sure who your distributor is you can find out by looking at your electricity bill or calling us on 1800 010 648, Monday to Friday between 8.30am and 5.30pm (AET), excluding public holidays.
Powercor - 132 412
Citipower - 131 280
United Energy - phone 132 099
Jemena - phone 131 626
SP Ausnet - phone 131 799
New South Wales
AusGrid - phone 131 388 
Endeavour Energy phone 131 003
Essential Energy - phone 132 080
South Australia
SA Power Networks - phone 131 366
Queensland
Energex - phone 136 262
Ergon Energy phone - 132 296
ACT
Evoenergy