Additional Charges
We don't do hidden fees – find out which additional charges may apply to you in the tables below (no confusing energy words guaranteed).
Reconnection: When moving into a new house, a reconnection fee may apply when your distributor needs to reconnect the energy supply. This fee is set by your energy distributor and is subject to change.
Disconnection: A disconnection fee may apply when you move out of your home and the power needs to be disconnected by your distributor. This fee is set by your energy distributor and is subject to change.
Special meter read: When moving into a new property, a technician may need to take a read of your meter to ensure you are only charged for any new usage.
You can find your energy distributor on your energy bill or by visiting the Australian Energy Regulator Website.
Victoria
All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
Electricity
The charges listed below are current as of 1 July 2022.
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
| Citipower | Reconnection | $41.34 |
| Disconnection | $41.95 | |
| Powercor | Reconnection | $61.24 |
| Disconnection | $65.09 | |
| United | Reconnection | $57.36 |
| Disconnection | $57.36 | |
| Jemena | Reconnection | $56.73 |
| Disconnection | $81.34 | |
| AusNet Services | Reconnection | $39.89 |
| Disconnection | $39.89 |
Gas
The charges listed below are current as of 1 February 2023.
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
| AusNet Services | Reconnection | $71.04 |
| Disconnection | $71.04 | |
| Special meter read | $11.01 | |
| Multinet | Reconnection | $52.33 |
| Disconnection | $62.07 | |
| Special meter read | $7.95 | |
| Australian Gas Networks | Reconnection | $100.10 |
| Disconnection | $85.80 | |
| Special meter read – Metro | $11.00 | |
| Special meter read – Non-Metro | $15.07 |
Electricity and Gas
The charges listed below are current as of 1 June 2023.
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, direct debit, general | $7.50 (GST not applicable) |
| Paper bill fee* | $3.30 (Incl. GST) | |
| Card payment fee (% of payment made)~ | ||
| MasterCard | 0.60% | |
| VISA | 0.60% | |
| Amex | 0.75% |
*Paper Bill Fee exemption for customers with a concession card, receiving large print bills or the premise is registered as a life support connection.
~Credit or debit card fee not applicable to direct credit or debit payments.
Paper bill fees and card payment fees do not apply if you are on a standard retail contract or the Victorian Default Offer.
New South Wales
The charges listed below are current as of 1 July 2022.
All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
| Endeavour Energy | Reconnection | $77.44 |
| Disconnection | $77.44 | |
| Ausgrid | Reconnection | $48.04 |
| Disconnection | $188.21 | |
| Essential Energy | Reconnection | $58.40 |
| Disconnection | $65.90 |
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, Direct Debit, General | $7.50 (GST not applicable) |
| Card payment fee (% of payment made)~ | Credit card^ | 0.78% |
| Debit card | 0.32% |
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.
South Australia
The charges listed below are current as of 1 July 2022.
All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
| SA Power Networks | Reconnection | $51.13 |
| Disconnection | $51.13 | |
| Special meter read | $17.79 |
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, Direct Debit, General | $7.50 (GST not applicable) |
| Card payment fee (% of payment made)~ | Credit card^ | 0.78% |
| Debit card | 0.32% |
^Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments. Credit or debit card fees not applicable to Over the Counter/Aus Post payments.
SA Power Networks – Service Order Times – Business Hours
Reconnection:
All reconnections raised before 2.00 pm are considered as business hours for the same business day.
All reconnections raised after 2:00 pm are considered as business hours for the next business day.
Disconnection:
All disconnections raised before 2:00 pm require two business days' notice.
All disconnections raised after 2:00 pm require three business days' notice.
No disconnections are able to be raised on Friday, weekends, or public holidays.
Please note, if access is not provided, or if a customer is not on-site, a wasted Truck Visit Fee will apply.
Queensland
The charges listed below are current as of 1 July 2022.
All distributor charges listed are for services conducted during business hours and are inclusive of GST, for services that we may have to arrange on your behalf through your distributor. Fees subject to change.
| Distributor | Fee type | Fee (GST Incl.) |
|---|---|---|
| Energex Network | Reconnection | $96.86 |
| Disconnection | $46.63 |
| Other fees | Fee type | Fee (GST Incl.) |
|---|---|---|
| Payment dishonour fee | Cheque, Direct Debit, General | $7.50 (GST not applicable) |
| Card payment fee (% of payment made)~ | Credit card^ | 0.78% |
| Debit card | 0.32% |
Payment by AMEX not accepted.
~Credit or debit card fee not applicable to direct credit or debit payments and Over the Counter/Aus Post payments. Card payment fees do not apply if you are on a standard retail contract.