Coronavirus (COVID-19) update

Last updated: 3 June 2020

 

Tango Energy recognises that current measures to protect the community from COVID-19 transmission are important and necessary. These measures have also created new challenges and financial difficulties for many people and it is equally important to deal with these. Tango wishes to help all customers throughout this difficult period and will provide assistance to those who need it. We can also give guidance on how to apply for grants to help meet your energy costs.  

These are exceptional, unprecedented, and very rapidly changing circumstances and we are doing the best we can to work with the Government, industry, to support our customers. 

For more details on how Tango can help, please call 1800 010 648 or see below. Please be mindful that call wait times may be higher than usual due to increased demand.  

 

 

Concessions and life support 

Eligible customers can apply for concessions and register for life support by calling Tango on 1800 010 648 or emailing concessions@tangoenergy.com

 

Life support registration

To be registered for life support, Tango does not require customers to provide medical confirmation forms until further notice, making it easier to register and reducing unnecessary travel and social contact to help take the load off busy medical practitioners. 

Please read on for important information about applying for concessions and rebates in your state. 

 

Concessions and rebates

NSW: Customers in NSW applying for the Life Support Rebate or the Medical Energy Rebate must organise a telehealth appointment in order to receive a medical practitioner declaration. To find out how to apply and for more information please visit our Concessions and Rebates page. 

VIC: Tango is awaiting direction from the Victorian Government on any changes to concessions and will provide more information once it becomes available. 

For more information on all concessions and rebates available, your eligibility and applying, visit our Concessions and Rebates page. You can also visit the related State government websites that contain more information.
 

 

Information about concessions in your state:

VIC - services.dhhs.vic.gov.au/concessions-and-benefits

NSW - www.service.nsw.gov.au/services/concessions-rebates-and-assistance

 

 

Payment plans, financial support and grants

If your household is facing financial difficulties as a result of COVID-19 please call Tango on 1800 010 648.  We can arrange a payment plan, payment extension or guide you through the application process to apply for State Government financial support to help pay your bill.  For information about grants in your state, please see below:

 

VIC 

• Utility Relief Grant Scheme
• Victorian Department of Human Services — 1800 658 521 
   

NSW - 

• Energy Accounts Payment Assistance

 

 

Continuation of your energy supply

Tango Energy will not disconnect your energy supply, but please seek assistance from us if you need it. If your energy supply is disrupted, please contact your energy distributor.  If you are unsure who your distributor is, visit the Australian Energy Regulator website or call us on 1800 010 648.

 

 

Additional relief that may become available

Energy networks (distributors) are planning a targeted support package, to be made available via energy retailers.  This will provide relief on the network cost components of bills to customers that have been severely impacted by the COVID-19 crisis. Tango is one of many retailers currently working with Energy Networks Australia on the operational details of this initiative.  We will provide more information including eligibility criteria and how to apply, once it becomes available.