Update on bushfire emergency
Last Updated: 10 January 2020
Severe bushfires are having a devastating impact on lives and property across Australia.
Our thoughts are with our customers and communities affected by the bushfire emergency.
The safety of our customers and the communities they live in is of paramount importance. If your home or business is close to the bushfires, please follow the advice of local authorities. If there’s a risk to life or property, please call 000.
For more information visit your state emergency or fire service website:
VIC - www.emergency.vic.gov.au/respond/
SA - www.cfs.sa.gov.au/site/warnings_and_incidents.jsp
NSW - www.rfs.nsw.gov.au/fire-information/fires-near-me
QLD - www.ruralfire.qld.gov.au/map/Pages/default.aspx
WA - www.emergency.wa.gov.au/index.html
We encourage customers who need a continuous supply of power for their life support equipment to have their back-up plans ready to go in the event there are power losses, and to contact us or their local network distributor with any questions.
We will be supporting impacted customers and employees. If you have been impacted and you need help with your account please call us on 1800 010 648 from Monday to Friday between 8:30am and 5:30pm (AET) or email us at firstname.lastname@example.org